HP Hardware Exchange & Software Support Care Pack Service combine popular hardware & software services that enable you to increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you to resolve hardware & software problems. The HP Care Pack service is offered on HP networking products that have a limited lifetime warranty & HP visual collaboration products. Software support provides access to the HP response centers. HP response center engineers work with your IT team to provide advice on software features & use, problem diagnosis & resolution, software defect identification, and access to patches. The service also provides electronic access to firmware update releases to help extend the lifecycle of your technology investment. Hardware exchange offers a reliable & fast exchange service for eligible HP networking & HP visual collaboration products. Specifically targeted at products that can easily be shipped & on which you can easily restore data from backup files, HP Hardware Exchange & Software Support is a cost-efficient yet convenient alternative to onsite support. Hardware exchange provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time of logging a call with HP. Replacement products or parts are new or equivalent to new in performance.