HP e-Support Pack is an electronic version of the original HP Support Pack portfolio of support services. HP e-Support Pack is delivered via e-mail, therefore is never out of stock, is easy to replace if lost, is registered via the web & gives you overnight recognition of support. HP Support Pack is a cost-effective way of protecting your HP equipment against any unexpected repair costs. HP Support Pack is a range of IT support services especially designed to meet the support needs of single users, small businesses & corporate enterprises. HP Support Pack provides customers with professional network & hardware support, with a fast & reliable service, at very attractive prices. For technical issues that cannot be resolved remotely, HP offers Express Exchange. This service provides a permanent replacement unit by the following business day in most areas. The replacement unit is couriered to your location free of freight charges. Replacement units are refurbished to like-new condition & are free of major cosmetic defects.