HP 3Y 4H 24X7 W/DMR MSA 2K G3 HWSUPP

Product Description

Minimize system downtime due to hardware failure. This affordable HP Care Pack Service features a commitment to resolve HP Blade System & Pro Liant hardware problems within 24 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to return your covered systems to operational condition. You could solve the problem by keeping your defective disk, but a standard hardware agreement would require you to purchase & manage the disk yourself. That's why more & more security-conscious companies are adding the HP Defective Media Retention option to their HP hardware support agreement. Hardware Support with Defective Media Retention (DMR) for HP business desktops, notebooks, workstations, Industry Standard Servers (ISS), business critical servers & Storage Works products is a disk retention service that lets you keep malfunctioning drives after a service event without paying a penalty. The HP Defective Media Retention option lets you keep, & control, your disk & your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel (if needed) & provide a replacement disk.