The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation.HP Software Technical Support provides comprehensive services & cost-saving updates to help you enhance the performance & availability of software from HP & other leading vendors. Available standard business hours on standard business days, this convenient service gives your IT team direct access to HP IT Response Centers. Experienced Response Center engineers provide trustworthy advice on issues such as software features & use, problem diagnosis & resolution, & software defect identification. Any member of your IT staff can electronically access essential product & support information. Choose Software Technical Support when you need to improve the productivity of system managers & operators; improve system performance & reduce downtime due to software defects; expedite problem resolution through expert-level technical resources; enjoy consistent service coverage across geographically dispersed sites; update HP & selected third-party software at a predictable cost; take advantage of subscription savings on software updates; keep your license compliancy up-to-date.