The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. Increase equipment availability & productivity with rapid-response onsite & remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, & printing. Choose 4-hour same business day hardware support when you need to: extend your hardware warranty coverage with prompt service for key systems & devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance & uptime; increase the return on your HP & multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites. The Defective Media Retention service applies only to products and/or parts replaced by HP due to malfunction. It does not apply to any exchange of products and/or parts that have not failed. ...

The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. Increase equipment availability & productivity with rapid-response onsite & remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, & printing. Choose 4-hour same business day hardware support when you need to: extend your hardware warranty coverage with prompt service for key systems & devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance & uptime; increase the return on your HP & multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites. The Defective Media Retention service applies only to products and/or parts replaced by HP due to malfunction. It does not apply to any exchange of products and/or parts that have not failed. ...

The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. Increase equipment availability & productivity with rapid-response onsite & remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, & printing. Choose 4-hour same business day hardware support when you need to: extend your hardware warranty coverage with prompt service for key systems & devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance & uptime; increase the return on your HP & multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites. The Defective Media Retention service applies only to products and/or parts replaced by HP due to malfunction. It does not apply to any exchange of products and/or parts that have not failed. ...

The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. Increase equipment availability & productivity with rapid-response onsite & remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, & printing. Choose 4-hour same business day hardware support when you need to: extend your hardware warranty coverage with prompt service for key systems & devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance & uptime; increase the return on your HP & multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites. The Defective Media Retention service applies only to products and/or parts replaced by HP due to malfunction. It does not apply to any exchange of products and/or parts that have not failed. ...

This HP service provides high-quality remote assistance & onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times & coverage windows, as well as between several coverage periods to address your specific service needs. ...

• Provides 4-hour response for HP hardware. • Provides 2-hour response on software support through telephone access to highly trained support personnel. • Updates HP software & select third party software at a predictable cost. ...

Remote problem diagnosis & support HP services uses electronic remote support tools to isolate your problem & facilitate resolution. 4-hour onsite response For issues that cannot be resolved remotely, an authorized HP services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day, including all holidays. HP services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Escalation management Established escalation procedures enlist specialized expertise from HP & selected third-parties. Defective Media Retention Service A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement. ...

The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. Choose 4-Hour 24x 7 Same Day Hardware Support when you need to extend your hardware warranty coverage with prompt, anytime service for key systems & devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance & uptime; increase the return on your HP & multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites. ...

The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. Choose 4-Hour 24x 7 Same Day Hardware Support when you need to extend your hardware warranty coverage with prompt, anytime service for key systems & devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance & uptime; increase the return on your HP & multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites. ...

• Choice of service levels to meet specific business needs. • Maximise productivity by choosing the precise level of services to proactively manage your IT environment. • Fast, qualified response increasing uptime & maximising performance. ...