This cost-effective service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair & restoration activities. Choose 6-Hour Call-to-Repair support when you need to: be confident of system restoration within the shortest possible timeframe, boost productivity via increased hardware system uptime, obtain easy-to-buy, easy-to-use extended warranty services, & enhance IT resource planning & IT staff efficiency. ...

The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. Choose Next Business Day Hardware Support when you need to: extend your hardware warranty coverage for key systems & devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance & uptime; increase the return on your HP & multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites. ...

• Choice of service levels to meet specific business needs. • Maximise productivity by choosing the precise level of services to proactively manage your IT environment. • Fast, qualified response increasing uptime & maximising performance. ...

For HP Care Pack services that include the accidental damage from handling service feature, it is the customer's responsibility to report the accidental damage to HP within 30 days of the incident date so that HP can expedite system repair. HP reserves the right to deny repair under this coverage program for damages to systems on which the incident has been reported more than 30 days after the incident date. If protective items such as covers, carrying cases or pouches, etc., were provided or made available for use with the covered product, it is the customer's responsibility to continually use these product accessories for protection against damage to the covered product. ...

Replace failed hardware units quickly & conveniently with HP Services' reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP products. A replacement unit is shipped overnight via premium airfreight to your location. Shipping charges
- for both the returned & replacement products
- are prepaid by HP. Next Day Exchange is particularly suitable for products that do not carry critical data, or in instances when your data can readily be restored from back-up devices. Choose Next Day Exchange Hardware Support when you need to:replace defective hardware the day after it goes down, take advantage of convenient door-to-door pick-up & delivery, rapidly access over-the-phone problem diagnosis & technical support, and find a cost-saving alternative to onsite hardware support.

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The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. Increase equipment availability & productivity with high-quality onsite & remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks & laptops, network equipment, and printing. Choose Next Business Day Hardware Support when you need to:extend your hardware warranty coverage for key systems & devices;obtain easy-to-buy, easy-to-use onsite services;improve hardware performance & uptime;increase the return on your HP & multivendor hardware investments;enjoy consistent service coverage across geographically dispersed sites. ...

The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. HP Proactive Care Service (Proactive Care) offers an integrated set of proactive & reactive services designed to help you improve the availability & performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies & tools designed to reduce downtime & increase productivity. Proactive Care helps you avoid issues by providing such services as firmware release & software patching analysis & recommendations, so that your environment is current & compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems. ...

• Receive 5 years of next business day onsite repair from an HP-qualified technician for your computing device, if the issue cannot be solved remotely. • Offers an easy-to-purchase, easy-to-use onsite hardware repair service for your HP product. • Enjoy a longer service plan, continued support from HP, & have it onsite! ...

The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. Increase equipment availability & productivity with high-quality onsite & remote support for your HP hardware, as well as selected multivendor equipment. Choose Next Business Day Hardware Support when you need to: extend your hardware warranty coverage for key systems & devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance & uptime; increase the return on your HP & multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites. ...

Overview When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Next Business Day[1] Onsite Service, & vastly improve your product uptime. With high-quality remote assistance & convenient onsite support available the next business day, help is there when you need it – so you can get back to work. ...