HPE 4 Year Next Business Day X1800 Network Storage System Proactive
Care Service

Product Description

The Electronic HPE Care Pack Services (e-Care Pack) capability means that you can order, receive, update, and activate a wide range of valuable HPE Care Pack Services over the Internet. Administered through the HPE Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. HPE Proactive Care Service (Proactive Care) offers an integrated set of proactive & reactive services designed to help you improve the availability & performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HPE employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HPE specialists is equipped with remote technologies & tools designed to reduce downtime & increase productivity. Proactive Care helps you avoid issues by providing such services as firmware release & software patching analysis & recommendations, so that your environment is current & compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.