The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. HP Support Plus 24 helps you increase performance & availability with comprehensive, consistent hardware & software services. Working with your IT team, HP Services engineers deliver onsite hardware support & over-the-phone software support around-the-clock 365 days per year. Service coverage encompasses HP products & selected multivendor hardware & software. In addition, this convenient HP packaged service makes software updates available to you at substantial savings.