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Symantec: Altiris ServiceDesk 7.0 - Administration

The Symantec ServiceDesk 7.0 Administration course is designed for the IT service management professional tasked with administering and using Symantec ServiceDesk 7 in an ITIL-focused environment. This class covers the installation, configuration,

RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: cm82332-slash-38869
Availability: In Stock
£2625.00

Product Description

The Symantec Service Desk 7.0 Administration course is designed for the IT service management professional tasked with administering & using Symantec Service Desk 7 in an ITIL-focused environment. This class covers the installation, configuration, customization, & operation of Symantec Service Desk 7. It also discusses how Service Desk implements the ITIL processes of Incident Management, Problem Management, Change Management, & Release Management. in addition, the class provides an introduction to Symantec Workflow, the process management technology upon which Service Desk is built, & discusses some basic process customizations you can perform to tailor Service Desk for your specific business needs.

This training may be available onsite; please contact us if you are interested.

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professional - A term used to describe products or people which may be focused on specialist educational training
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Page Updated: 2012-04-02 14:24:00

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