Siebel CRM On Demand: Administration Essentials

Product Description

The course examines the fundamental concepts of Siebel CRM On Demand administrative functionality. It defines the role of the company administrator &

Includes:: instruction on administrator tasks & duties. Through a series of hands-on lab exercises, participants learn how to set up, customize, & administer Siebel CRM On Demand for a company.

Practical application of the skills taught in the class is reinforced by hands-on exercises built on real-life implementation scenarios. Starting with a new, default CRM On Demand environment, participants determine business requirements & complete all the customization steps required to get the application up & running for end users. Examples follow recommended implementation practices, allowing students to test new skills in a safe environment with instructor support.

• Set up users in the application & provide them with the appropriate visibility & access to information
• Identify the tools & resources available to help administrators be successful
• Customize the On Demand application to meet company-specific business requirements
• Define appropriate default settings & password policies for the company
• Customize the sales process coach to imbed sales methodology best practices & tools
• Import legacy data records into Siebel CRM On Demand

This training may be available onsite; please contact us if you are interested.