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Putting ITIL V3 Into Practice: A Roadmap For Transformation
More than ever, organisations depend on IT and need to effectively manage and run IT processes and functions. This course identifies a structured and logical method for building an effective organisation that supports and complements ITIL best practices.
Product Description
More than ever, organisations depend on IT & need to effectively manage & run IT processes & functions. This course identifies a structured & logical method for building an effective organisation that supports & complements ITIL best practices. You apply a strategic approach to formulating an ITIL v 3 roadmap for successful organisational transformation while delivering an effective & efficient service to your key stakeholders.
Workshops provide you with practical experience adopting ITIL v 3 best practice techniques through the use of a comprehensive case study. Assignments & activities include:
- Performing a SWOT analysis
- Creating a collaborative mission statement
- Recognising & applying Kotter's 8 Steps
- Developing a RACI model & writing job descriptions
- Undertaking a gap analysis & identifying quick wins
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