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Objection Handling Skills
Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: 'I think it's too expensive, ' they will lose the sale so quickly, that they might as well
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Good objection handling skills are crucial to success in sales & customer care. If a salesperson is unable to come back with a good answer to the statement: 'I think it's too expensive, ' they will lose the sale so quickly, that they might as well have answered 'I couldn't agree with you more!'
Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays & exercises, these answers will soon become second nature to the delegates ensuring that they do not slip up if confronted by a difficult objection again.
This training may be available onsite; please contact us if you are interested.
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