Microsoft Outlook 2010: Specialist

Product Description

Overview

This certification class provides a complete instruction solution to fully prepare students to achieve Microsoft Office Specialist (MOS) Microsoft Office Outlook 2010 accreditation. It concentrates on getting delegates from knowledgeable to ?exam ready? in a 2 day class. The class is aimed at delegates who already have the raw skills to take the exam, but wish to hone those skills & practice with assistance from an experienced MOS qualified instructor, prior to taking the exam.
Please note this is the only level of exam available for Microsoft Outlook 2010. MOS exams are also available for Word, Excel, Power Point & Access 2010.
Included Are
?2-days Instructor Led Instruction using MOS Official Classware
?MOS Practice Exam Voucher
?MOS Exam Voucher
? Free Exam Re-take (where required)
Class Outline
During the 2 day class you will cover the following topics to prepare you for exam 77-884: Using Microsoft Office Outlook 2010. During the class, you will have the opportunity to test your knowledge & complete a full practice exam before taking the final exam at the end of day two.
Managing the Outlook Environment
Apply & manipulate Outlook program options
setting General, Mail, Calendar, Tasks, Notes & Journal, Advanced, & Language options
Manipulate item tags
? Categorising items, setting flags, setting sensitivity level, marking items as read or unread, & viewing message properties
Arrange the Content Pane
showing or hiding fields in a list view, changing the reading view, & using the Reminders Window & People Pane
Apply search & filter tools
? Using built-in Search folders
Print an Outlook item
? Printing attachments, calendars, multiple messages, multiple contact records, tasks, & multiple notes
Creating & Formatting Item Content
Create & send email messages
specifying a message theme, specifying plain text, rich text, or HTML message content format, showing or hiding the From & Bcc fields, setting a reminder for message recipients, specifying the sending account, specifying the sent item folder, configuring message delivery options, configuring voting & tracking options, & sending a message to a contact group
Create & manage Quick Steps
? Performing, creating, editing, deleting, & duplicating Quick Steps, resetting Quick Steps to default settings
Create item content
? Inserting graphical elements & inserting a hyperlink
Format item content
? Using formatting tools, applying styles, creating styles & themes, using Paste Special, & formatting graphical elements
Attach content to email messages
? Attaching an Outlook item & attaching external files
Managing Email Messages
Clean up the mailbox
? Viewing mailbox size, saving message attachments, saving a message in an external format, ignoring a conversation, & using clean-up tools
Create & manage rules
? Creating, modifying, & deleting rules
Manage junk mail
? Allowing a specific message (Not junk), & filtering junk mail with Never Block Sender, Never Block Senders Domain, Never Block this Group or Mailing List, & Block Sender
Manage automatic message content
? Managing signatures, specifying the font for new HTML messages, plain-text messages, specifying options for replies & forwards, & setting a default theme for all HTML messages, stationery, & fonts
Managing Contacts
Create & manipulate contacts
? Modifying a default business card, forwarding a contact, & updating a contact in the address book
Create & manipulate contact groups
? Creating a contact group, managing contact group membership, showing notes about a contact group, forwarding a contact group, deleting a contact group, & sending a meeting to a contact group
Managing Calendar Objects
Create & manipulate appointments & events
setting appointment options, printing appointment details, forwarding an appointment, & scheduling a meeting with a message sender
Create & manipulate meeting requests
setting response options, updating a meeting request, cancelling a meeting or invitation, & proposing a new time for a meeting
Manipulate the Calendar pane
? Arranging the calendar view, changing the calendar colour, displaying or hiding calendars, & creating a calendar group
Working with Tasks, Notes, & Journal Entries
Create & manipulate tasks
? Creating a task, managing task details, sending a status report, marking a task as complete, moving or copying a task to another folder, assigning a task to another Outlook user, accepting or declining a task assignment, updating an assigned task, & using Current view
Create & manipulate notes
? Creating a note, changing the current view, & categorising notes
Create & manipulate Journal entries
? Automatically record Outlook items, automatically record files, & editing a Journal entry