Microsoft Dynamics GP 9.0 Field Service - Service Call Management

Product Description

The two day Microsoft Dynamics T GP Service Call Management course explores the windows & functions used to track service calls. This course also teaches about the cards used throughout the Field Service Series (FSS) modules as well as additional functions for Service Call including Dispatch & Billing. Additional features such as Inventory Transfers, ECOs, & indirect labor posting are covered as well.

A thorough understanding of these topics means that you can handle all necessary procedures regarding service calls. You learn how to set up service types & escalations; & how to enter, dispatch, & add detailed information to service calls. This course also shows you how to define default values that automatically populate data fields & gather the information you need to make better business decisions by exploring powerful inquiry & reporting options.

Customers wanting to learn the basic features & to develop a working knowledge of the typical day-to-day procedures required to effectively use Service Call Management.

This training may be available onsite; please contact us if you are interested.