The aim of this course is to provide participants with the basic knowledge & training to enable them to be able to deal with
...Research shows that emotional intelligence is a key ability in building & maintaining successful relationships at work. This is
...This one-day course provides an insight into Emotional Intelligence (EI). Through exercises & groups discussions, delegates will
...This is a fun & interactive workshop which gives a broad overview of the subject of emotional intelligence. Each of the competence
...Emotional Intelligence is defined as.. ."the capacity for recognising our own feelings & those of others, for motivating ourselves,
...In a changing business climate, organizations need leaders with more than technical & intellectual competence to maintain a competitive
...Statutory employment rights have changed significantly in recent years, with employees being able to make claims to Employment
...The course provides an introduction to current employment law & gives an insight into likely future changes. The implications
...Emotional Intelligence is defined as.. ."the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships"... (Daniel Goleman)
The theory of
Emotional Intelligence is defined as.. ."the capacity for recognising our own feelings & those of others, for motivating ourselves, & for managing emotions well in ourselves & in our relationships"... (Daniel Goleman)
The theory of emotional intelligence (EI) suggests that we think & act on emotions stimulated by present situations & historical memories. EI is concerned with perception & processing of emotions
- with reaction rates that are 80, 000 times faster than those of the thinking centre. A high IQ is not enough to guarantee success at work.
Excellent customer experience management (CEM) brings intangible benefits of trust, loyalty, love (and other extremes of emotion), forgiveness, honesty, understanding & openness, & therefore longevity of relationship. During these two days, we learn how to work at ourselves & our relationships to ensure that we have long & happy business partnerships.
This training may be available onsite; please contact us if you are interested.