United Kingdom
France
Germany
Netherlands
Sweden
USA
Italy
Spain
More From Contributor
Cisco Intelligent Contact Management (ICM) Product Training V7: Part 1
Of 2
This course provides an understanding of ICM system terminology, features, functions, components and capabilities. The course provides extensive coverage of ICM configuration, scripting, and tools such as Call Tracer and other ICM Utilities.
Product Description
This course provides an understanding of ICM system terminology, features, functions, components & capabilities. The course provides extensive coverage of ICM configuration, scripting, & tools such as Call Tracer & other ICM Utilities. During the extensive course labs, students add a contact centre, complete configuration, perform contingencies in scripting, & create & use Enterprise Services & Skill Groups. Labs include starting Call Generator & monitoring a script with simulated live data. This course concludes with the reporting capabilities of ICM. Web View is used to launch several different report templates, setting thresholds, performing drilldowns.
This training may be available onsite; please contact us if you are interested.
Reviews/Comments
Add New
Vouchers
Do you know a voucher code for this product or supplier? Add it to Insights for others to use.
Denmark