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Supporting IT Users Effectively (Helpdesk)

This course will develop skills which will enable the delegates to communicate more effectively with IT users and deal with enquiries confidently and effectively. It will enable them to understand the needs of users, to develop a positive rapport,

RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: SIUE2SKL-slash-23396
Availability: In Stock
£680.00

Product Description

This course will develop skills which will enable the delegates to communicate more effectively with IT users & deal with enquiries confidently & effectively. It will enable them to understand the needs of users, to develop a positive rapport, to handle difficult situations, to make appropriate judgements on next steps & to complete tasks in a friendly way.

The style of the course is both participative & practical. Delegates learn in an active way through exercises which simulate user enquiries. They also draw on examples from their own experiences & by sharing & discussing these they can relate the lessons learnt to themselves & their own situations. This learning-by-doing approach is supported & complimented with concepts & guidance from the tutor, feedback from observers, & reviews of performance & results.

Delegates are also given individual attention by the tutor to help them diagnose & learn about those aspects which are of particular personal significance to themselves.

This training may be available onsite; please contact us if you are interested.

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Jargon Buster

Learning - Educating and growing in intelligence.
Practical - Weather a task is easy to carry out and realistically succeed.
Personal - Something that belongs more to an individual due to it affecting them more by relating to them.
Performance - When someone is presenting a form of entertainment, also how well someone is doing within a role.
Individual - A single separate item or person.

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Page Updated: 2012-04-02 14:24:00

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