Oracle: E-Business Suite R12.x: Oracle Service Fundamentals

Product Description

This course will be applicable for customers who have implemented Oracle E-Business Suite Release 12 or Oracle E-Business Suite 12.1.

This course is designed to help functional administrators without programming knowledge modify key Oracle Tele Service & service request functionality to fit their organization's business needs. In the course you will learn how to set up service requests to handle a wide variety of customer problems, how to automatically assign those service requests to the right group for resolution, how to configure reports & automatic notifications, how to prevent agents from logging duplicate requests, & more.

• Assign service requests & associated tasks to groups & individuals
• Create service request types for a wide variety of needs
• Understand the different HTML & Oracle Forms interfaces
• Set up service request security
• Generate tasks automatically at service request creation
• Set the capture additional service request information

This course is also available as a LIVE Virtual Class. A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.

This training may be available onsite; please contact us if you are interested.