This course concentrates on incoming calls which potentially could lead to new business. Delegates attending this course are taught

As cloud computing becomes a viable IT solution, increasing numbers of organisations are evaluating how they can benefit from

Cloud computing is revolutionising all aspects of IT, including hardware, operating systems & applications. Faced with a rapidly

• Analyse, manage & implement security for public & private clouds
• Establish data integrity & privacy when

Development of the team is no longer something which can be abdicated to a training department. Increasingly, the line manager

Coaching means improving the skilled performance of another person. It is a deliberate process of helping people to maximise their

To adopt the principles of coaching in your management style to help your staff realise their full potential. Coaching involves

The performance challenges that now face organisations go beyond individual performance. Effective teamworking is essential to

Coaching with NLP enables us to access the excellence that lies within each & everyone of us. It is a way of identifying & releasing