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Call Centre - Achieving Best Practice
This course has been designed and adapted for a number of clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer
Product Description
This course has been designed & adapted for a number of clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer &, by means of a series of role-plays are able to understand & implement a series of measures to ensure that their business is always seen in the best light.
CPD value 5.5 Hours
CPD = Continuous Professional Development (All courses are approved for CPD by the Law Society & meet the standards expected of all professional bodies).
This training may be available onsite; please contact us if you are interested.
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