Building Customer Relationships

Product Description

Having good relationships with customers has always been essential. Today the world is changing: increased competition & more sophisticated buyers are looking for longer term value added relationships. One of the ways to differentiate yourself is the way in which you build & maintain meaningful ongoing interaction with your customers.

This highly interactive workshop

Includes:: tutor inputs using models, research & questionnaires as well as individual & group practical exercises. There is particular emphasis on increased understanding of your own & others' different personal styles to develop more productive relationships with customers.

Organisations will benefit by helping to develop their key people with the techniques & skills to deal more easily & confidently with clients. In turn, this will help to develop more productive & longer-term relationships with customers.

Delegates will benefit by becoming more confident in the different ways of developing & maintaining key customer relationships through an increased awareness of themselves & others. They will identify personal action plans to immediately start making an impact on the way they deal with specific customers & so build better & more productive customer relationships.

This training may be available onsite; please contact us if you are interested.