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RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: 3609C-slash-42470
Availability: In Stock
£1895.00
administration & economics Education and Training Courses > Training Courses > Vocational training > Administration & Economics
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Product Description

Overview

In this class, you learn how to access Contact Center Manager Administration (CCMA), configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, & Call Center Supervisors. You will learn how to configure Administrators through the multiple components of Access & Partition Management & how to bulk load data into the CCMA using the Configuration Tool. You will examine the switch interface & the acquisition of resources. You will discover different methods of system management, including viewing, creating, & modifying tabular & graphical real-time displays & interpreting, viewing, modifying, & scheduling standard & user-defined historical reports

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Page Updated: 2012-04-02 14:24:00

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