HPE Foundation Care 24x7 Extended Service Agreement 3 Years On-Site

Product Description

HPE Foundation Care Service is composed of comprehensive hardware & software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware & software problems with HPE & selected third-party products. For hardware products covered by HPE Foundation Care, the service

Includes:: remote diagnosis & support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support & Collaborative Call Management for selected non-HPE software. Contact HPE for more information & determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support & access to software updates & patches. HPE releases updates to software & reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, & end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product & support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.