HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind & help you to stay up & running. You won't be down for long with HP Next Business Day Exchange Service. Get high quality remote troubleshooting assistance &, if needed, a replacement will arrive the next business day, with shipping included. Send your failed unit back to HP in pre-paid packaging. ** Features** We're ready to ship a replacement if needed. You'll get it the next business day so you'll be back up & running fast, & we provide everything you need to ship your failed unit back to us.