Fujitsu takes great pride in delivering best of breed equipment for the professional business environment, & understands that its customers rely on the functional operability of these high quality capture devices for their day-to-day business needs. Whilst the company has taken measures to keep product downtime to an absolute minimum, technical problems & faults may occur from time to time. Whether its technical support issue or a hardware fault, highly trained staff are available to assist you resolve the current technical issue or to arrange an on-site repair. Depending on the selected service level, Fujitsu Technology Solutions will respond to a fault call or even repair the faulty product within a defined time frame; this time frame is denoted contracted service level. The service is delivered during the contracted service time.