To help maximize your investment in technology, your business needs access to a wide variety of specialized support resources. In response to this need, IBM has developed the Service Pac family of service offerings. IBM Service Pac is a family of convenient, pre-packaged, part-numbered services that are easy-to-use, affordable, & available in a variety of configurations designed to meet the needs of businesses of all sizes. Each pre-packaged offering comes complete with a well-defined scope of services, including service hours, response times, & service agreement terms & conditions. Enhance the availability of your equipment by upgrading your level of service at the time of product purchase. No matter which option you select, you'll get IBM's outstanding service at an exceptional value.