When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Next Business Day Onsite Service with Defective Media Retention, & vastly improve your product uptime. With high-quality remote assistance & convenient onsite support available the next business day, help is there when you need it Â- so you can get back to work. When dealing with failed storage media, you maintain control of your sensitive data.