Pro Support Plus is enterprise-class support that is designed to proactively improve the performance & stability of your critical systems through environmental intelligence & the right expertise for your organization. Dell provides access to a dedicated technical account manager & elite Dell Pro Support Plus engineers to ensure your critical systems receive the support they deserve. Resolutions happen quickly & efficiently. You can also increase the productivity of your resources through remote monitoring & automated, proactive support. A dedicated technical account manager provides monthly personalized recommendations based on your environment. System maintenance can be performed on an as-needed basis to help ensure your critical systems are operating at peak performance. Dell Pro Support Plus can not only get you back up & running quickly, but also help you get ahead of problems before they happen. You'll have the freedom to adopt complex technologies with complete confidence, knowing Dell's amazing resources are with you every step of the way.