Dell Pro Support offers premium hardware & software support available around the clock, 24x 7x 365. Pro Support provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts & labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware & software, escalation management with customer-set severity level options, consolidation of support for select vendors, & options for varied software, protection & advisory services.