Get the IT department-level support you need when deploying i OS, Mac OS X, or Mac OS X Server in your organization. Apple Care OS Support delivers phone & email support for advanced integration, migration, & server operation issues. All three plans provide support for technical issues that require the use of comm&-line tools for resolution. Each plan also
Includes:: Apple Care Help Desk Support & a single copy of Apple Care Help Desk Tools. Apple Care Help Desk Support provides each designated contact an unlimited number of support incidents for software installation, launch, & use; hardware & software diagnosis & troubleshooting; & issue isolation for Apple-based solutions. In addition, each of your designated contacts will have access to Apple's professional online support resources & online updates of the latest tools. Apple Care Help Desk Tools provides a library of Mac OS installation & hardware diagnostics discs that is updated quarterly. Apple Care OS Support
- Preferred provides covers an unlimited number of enterprise-level support incidents for two technical contacts from your organization, provides two-hour response for priority 1 issues 12 x 7, & assigns a technical account manager to your organization for one year.