Neela rides along with ambulance driver Gates (recurring guest star JOHN STAMOS). They respond to a huge emergency after two commuter planes crash in midair & land on a densely populated area of Chicago. Many passengers & pedestrians are injured, & other victims are trapped inside a burning building. Meanwhile, County General treats trauma victims of the plane crash, & Sam struggles with an executive decision that could have serious repercussions to her employment. Neela's bravery wins the respect of her co-workers--especially Gates--but her day is not over when she receives a surprise.