The item you have ordered is advertised as a Brand New item that is a customer return. The item has been checked that it is complete & has no damage but the packaging may not be perfect. The item still carries the full manufacturer&8217;s warranty. These shoe racks have been designed for easy assembly & simple upkeep, ensuring they dont cause owners, or their favourite shoes, any grief or hassle. 10-tiered number provides comfortable spots for up to 30 pairs. Free-standing structure Ten-tier rack can hold up to 30 pairs of shoes Simple assembly Easy to clean & maintain