Doc M Pack

Chrome - A shiney metalic finish where chromium is electroplated onto an object

Blue - A primary colour

tap - A device used to control the release of gas or liquid.

delivery - The method by which something is delivered from one location to another

Chrome - A shiney bright metalic coating of chromium applied to metals

Large - something that takes up more space than normal.

Thermostatic - Relating to temperature control.

Home - A place of permanent residence for families.

Valve - An opening and closing to control the movement of fluid through pipes.

B&Q are the largest home improvement retail company in Europe with 350 stores in the UK and 60 stores internationally. They sell a range of DIY products for home improvement, and have a product range of over 40,000 items. The first B&Q store was opened in 1969, within 10 years they had 26 stores nationwide. Most branches of B&Q are warehouse style stores that house all the products in store available for customers to take home straight away. They sell kitchens, bathrooms, furniture, storage and shelving, garden buildings and furniture, heating equipment, decorating supplies, building materials, electrical appliances and power tools. Many branches also have garden centres selling a variety of plants, shrubs and accessories. Their staff are knowledgeable and are on hand to help customers achieve their home improvement goals. Their website at diy.com has a wealth of help and advice available, and allows customers to order online for home delivery, or store pick up. The brand are also popular with trade customers and have opened several trade counters throughout the UK.