Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our award-winning service experience can optimize the productivity & user satisfaction by reducing downtime, & enabling you or your IT staff to focus on your business critical issues. All Lenovo warranties include 24/7 phone access to customer support & full coverage on labor, parts & system repair for all manufacturer defects or common-use issues that arise with your Lenovo PC. If an issue cannot be resolved by phone, Lenovo covers shipping costs (including packaging) to & from our repair facilities.