Customer Service On The Telephone (Byte Size Skills Course)

Product Description

Customer Service on the Telephone Skills Course The aims of this course are to enable people who use the telephone in business situations to improve their skills & deliver better customer care through telephone contact. At the end of this course delegates will be able to:- improve customer self esteem describe & use techniques for good telephone communication employ good practice in complaint handling & problem solving handle criticism constructively & control anger promote enhanced customer relations