Airline And Airport Passenger Service Agents

Product Description

Airline & Airport Passenger Service Agents Course The aims of the programme are to enable students to develop the skills to operate effectively in the aviation passenger service agent environment. In turn a secondary aim is to help students intending a career in air transport industries to gain practical & relevant skills which will enhance their employability. Target Audience: Any one considering employment in, or currently employed within the air travel industry. At the end of this programme, students will be able to: Understand the unique operating environment & requirements of staff engaged in passenger service occupations Identify the skills & characteristics required for passenger service agents to be effective Demonstrate an understanding of the verbal skills [and industry knowledge] required of passenger service agents Demonstrate an understanding of the written skills [and standards] required of passenger service agents Describe the essential features & equipment encountered in a passenger service agents environment Describe the service standards required of passenger service operatives