Customer Care Skills Course
This course is designed to show you how you can make customers feel that you are genuinely interested in them
- interested in them as people, not merely as accounts.
By the end of this course, you will:
recognise why you need a customer care programme.
have an action plan to install a customer care programme in your business.
understand customer care skills & how to use them.
develop a complaints handling procedure that strengthens the bond between your business & your customers.