Returns Policy To return an item it must be in 'as-received' condition (i.e. unworn) with the original box (i.e. also unmarked & undamaged) & swing tags, labels etc. & MUST contain your original packing slip, within 365 days of it being delivered. On receipt we will refund your account. If you require an alternative product you will need to place a new order as your original will be refunded upon return. i.e. we do not operate an exchange service. We understand the cost of returns can be quite high & therefore offer a £3.99 pre-paid returns label for all UK Mainland addresses. To take advantage of this service, simply follow the instructions below. How To Purchase & Use A Returns Label 1. Enter your order ID into the field above. (THIS IS NOT THE ITEM NO)
- If your purchase was made from this website your order number will 5 digits
- If your purchase was made from the Bay your sales record number will be 6 digits
- Please Note
- you will need a printer to use our pre-paid returns service 2. Click 'ADD TO BASKET' 3. Continue through the checkout process as normal. 4. Once checkout is completed you will receive an e-mail with a link to your returns label
- You can also access your returns label from the ' My Account' page
- Please Note
- Pre-Paid returns labels are non-refundable & valid for 7 days from purchase. 5. Print the label & attach it to your parcel
- Please ensure you 're-package' your order. Any returns that have a defaced or damaged box will be subject to a deduction in refund to compensate for the reduced price of reselling the item. 6. Hand the parcel over to the post office & ask for a 'proof of postage'. The post office will give you a receipt with a 'barcode' tracing number, allowing you to track the item.
- The post office may try & charge you for a tracking number, this is not necessary we just need a tracing number which is free of charge on the receipt. 7. Once the order is received back, you will be refunded in full & e-ma