Siebel: Siebel 8.0 Fundamentals/Application Administration

Product Description

This course covers covering important Siebel application functionality & the conceptual tools & hands-on task expertise Application Administrators need to support Siebel application users.

Students become familiar with navigating & working with data in the Siebel user interface, & they learn about the business logic & key business entities at the heart of Siebel CRM applications. Students explore the defining features of Siebel applications, such as Siebel Sales, Siebel Call Center, & Siebel Field Service. Students explore the capabilities of Siebel automation options, such as Siebel Workflow, Assignment Manager, & Task UI. The course concludes with an overview of implementing a Siebel application, including a discussion of implementation best practices.

The course provides a strong grounding in Siebel concepts, including the Siebel Web architecture, the logical organization of Siebel applications, & access control. The next part of the course focuses on administrative tasks using in the Siebel client. Students are exposed to a wide range of administrative areas common to all Siebel applications. The last part of the course focuses on administrative functionality that requires interaction with Siebel server components. After learning how to configure & manage server components, students use this knowledge in administering Siebel Remote, message broadcasts & alerts, & Siebel Assignment Manager. The course does not include system administration tasks, such as performance tuning.

Course objectives:

• Use Siebel Call Center features, such as CTI, Smart Scripts, & Service Analytics
• Create, delete, & modify records
• Use Siebel Field Service features, such as Dispatch Board, Assets, & Warranties
• Use Siebel Sales features, such as forecasting, global accounts, & territory management
• Navigate in the Siebel user interface
• List & describe common Siebel business entities
• Explore Siebel Workflow, Assignment Manager, & Task UI
• Describe best practices for a Siebel implementation project
• Administer Quick Fill Templates & pre-defined queries
• Administer message broadcasts & alerts
• Administer lists of values
• Control access to views & customer data
• Configure & manage server components
• Describe important object definitions in a Siebel application
• Describe the components of the Siebel Web architecture
• Use catalogs to organize master data

This training may be available onsite; please contact us if you are interested.